FAQ’s

FAQ’s2026-06-30T13:34:01+02:00

Bookings & Quotations

How do I request a quote?2026-06-29T12:06:24+02:00

Forward us an email with your enquiry so that one of our team members can get back to you with the relevant information.

How far in advance should I book?2026-06-29T12:06:24+02:00

We recommend booking as early as possible, especially during peak season and for large events. We require payment as confirmation for your booking 72 hours prior to your event to release the stock

Can I make changes to my booking?2026-06-29T12:06:24+02:00

Yes — booking changes can be accommodated subject to stock availability and provided the order has not yet been packed, loaded, or dispatched.

Deliveries & Collections

Do you deliver and collect?2026-06-29T12:06:24+02:00

Yes — we offer delivery, setup, breakdown, and collection services. Setup and breakdown requirements are quoted separately based on the scope and requirements of each event.

Which areas do you service?2026-06-29T12:06:24+02:00

We service Stellenbosch, Cape Town, the Winelands, and events across South Africa.

Do I need to be onsite for delivery?2026-06-29T12:06:24+02:00

Preferably yes — alternatively, a responsible representative should be available to sign the delivery note and ensure all items have been delivered and offloaded correctly.

Equipment Hire

Do you supply equipment for large events?2026-06-29T12:06:24+02:00

Yes — we supply, furniture, catering equipment, refrigeration, generators, all terrain fork lifts and golf carts

What happens if equipment is damaged or missing?2026-06-29T12:06:24+02:00

Clients may be charged for damaged, lost, or missing items.

Can equipment be used outdoors?2026-06-29T12:06:24+02:00

Yes, provided it is protected from extreme weather conditions.

Payments

What are the payment terms?2026-06-29T12:06:24+02:00

Full payment is required 72 hours prior to the scheduled delivery date in order for equipment to be released from the warehouse.

Which payment methods do you accept?2026-06-29T12:06:24+02:00

We accept EFT payments

General

Can you assist with large-scale events?2026-06-29T12:06:24+02:00

Yes — Ten of Cups Hiring has extensive experience with large-scale hospitality and event infrastructure projects.

Can I arrange a site visit?2026-06-29T12:06:24+02:00

Yes, site visits can be arranged for larger or technical events.

How do I contact you?2026-06-29T12:06:24+02:00

You can contact us via phone or email

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